General conditions of Sale

These General Conditions of Sale govern the offer and sale of products on the website www.simonananihi.com and on the connected online store..

The products on www.simonananihi.com are sold directly by Simona Nanihi, based in via delle Baleari 186 - 00121 Rome. For any information you can contact us at the e-mail address customerservice@simonananihi.com..


COMMERCIAL POLICY

We offer our products and our business activity exclusively to Consumers, hereinafter simply Customers, defining a consumer as the natural person who acts for purposes unrelated to his business or professional activity.onale.

Therefore, users who are not attributable to the category of Consumers are invited to refrain from both trying to establish business relationships and from sending purchase orders for goods for sale on their online store..

In consideration of the commercial policy described above, we reserve the right not to process orders for products whose use is not intended for our customers or orders that do not comply with the commercial policies described above.

These General Conditions of Sale do not apply to the supply of services or the sale of products by parties other than the Seller who are present on the website www.simonananihi.com through links, banners or other hypertext links.

ORDERS

To place an order, add an item to your cart and proceed to checkout..
Once your order has been processed, you will receive an order confirmation email.
Once the order has been shipped, you will receive an additional e-mail or sms confirming the shipment with all the information to monitor your package.
Please make sure all details are correct before purchasing.
For assistance with your order send us an e-mail to customerservice@simonananihi.com.

Shopping cart

The products on this site are sold on a first-come, first-served basis.o.
Your item is not reserved once added to the cart.

Out of stock

If the item you are interested in is out of stock, you can subscribe to our newsletter to be notified when the item is back in stock or contact us at customerservice@simonananihi.comom

Customer Features

To be able to place your orders you must:

  1. Being a consumer pursuant to art. 1 paragraph 1 of these general conditions of sale..
  2. Be at least 18 years old.
  3. Possess the legal requirements to be able to enter into legally binding contracts.
  4. Have a valid e-mail address.
  5. Use a payment method listed.

SHIPMENT

National

We offer free shipping throughout Italy.

International

International shipping is charged to the customer and varies depending on the location of the same:

  • 15 euros in Europe
  • 35 euro extra-EU

The different geographical position of the customer also implies different times:

  • 1-2 business days for Europea
  • 1-3 working days for Europe outside the areaa
  • 3-5 working days for extra-EU
  • 3-7 working days for extra-EU outside the area

Any customs taxes are charged to the customer. There are no shipping restrictions.
In the event that the order placed has arrived damaged or was lost during transport contact us immediately at:: customerservice@simonananihi.com.
Once the package has been delivered to the address indicated, we are exempt from any liability..


RETURNS AND EXCHANGES

Pursuant to art. 64 of Legislative Decree 6 September 2005 n. 206 and subsequent amendments and additions, we offer the possibility to withdraw from the contract, without specifying the reason, within 14 working days from receipt of the goods at the address provided during purchase.to.

In the case of return, the customs duties will be charged to the customer.

The Return or Exchange can be made by sending an e-mail to the address customerservice@simonananihi.com the indicating the following data:

  • Name and surname;
  • Order number;
  • Desired compensation to be chosen from:
    • item change;
    • refund

In the event that the request for withdrawal does not contain the required information, the right of return and cabio cannot be exercised, unless the correct documentation is sent back.

Upon receipt of the request, an e-mail will be sent containing the return number and information relating to the shipment via e-mail to the customer. All returns are free for the customer, however, the risks associated with the shipping method are the sole responsibility of the customer, and in order for him to exercise the right, the product must not be damaged and must be complete with the bag and box and heel pads provided. at the time of purchase. In the case of an exchange, it will be subject to the availability of the new item chosen; in the case of a refund, the amount will be credited back to the credit card or bank or Paypal account used to pay for the product. The credit time varies according to the times provided by the banking circuit used. Refunds will be issued in the same currency as the original purchase.le.

Any differences in amount due to exchange rate fluctuations cannot be refunded. 

Any small manufacturing imperfections are assessed on a case-by-case basis as the product is handcrafted.
If a defect is confirmed, however, we will carry out the new shipment within 7 working days if the product is in stock, or we will proceed with the refund.

PAYMENT

All payments made on www.simonananihi.com are safe.

All transactions are in euros. We accept PayPal, Visa, MasterCard ..

The financial information of the credit / debit card number or the date of its expiry will be forwarded, via encrypted protocol, to the bank chosen by the Seller that provides the related remote electronic payment services without third parties being able to access them in any way.o.

Furthermore, this information will never be used by the company except to complete the procedures relating to the purchase of the products and to issue the relative refunds in the event of any return of the same following the exercise of the right of withdrawal, or if it is necessary to prevent or report to the police for the commission of fraud by the customer. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to the current account at the time of conclusion of the contract.tto.
If the existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly..


Pre-order products

Simona Nanihi gives you the opportunity to pre-order some products listed in the shop.Out-of-stock products are marked as such clearly and prominently.
Through the Pre-order we guarantee the delivery of the product within the indicatively provided time.

The rules and the purchase procedure of the pre-order are the same as for the normal purchase, including the immediate debit of the payment. By placing a pre-order, the customer explicitly accepts to receive the product after the 30-day term in derogation of the provisions of art. 54, paragraph 1 of Legislative Decree 6 September 2005 n. 206.6.

In any case, the shipment will take place as soon as the chosen product is available, therefore the delivery date indicated is purely indicative and may undergo variations based on the supplies of materials.

CONTACT

Our customer service team will answer all emails within 24-48 hours from Monday to Friday from 10am to 6pm, excluding holidays.à.

If you need assistance please contact us at: customerservice@simonananihi.com

If you have a shop, and would like to sell Simona Nanihi products, contact us at: direct@simonananihi.com.

DISCLAIMER OF LIABILITY

  • The Seller publishes information on its site in order to provide a service to its customers, however it declines all responsibility for the possibility of any technical or factual inaccuracies and / or typographical errors for which an immediate correction is expected following a report. .
  • The Seller also reserves the right to make corrections and changes to the site whenever it deems it necessary without giving prior notice.
  • The Seller does not offer any guarantee on the compliance of the information published on its site with the laws provided for by the jurisdiction of the Customer's country of residence if different from Italy..
  • The Seller declines all responsibility for any problems, damage or risks that the user may encounter while using the site.o.
  • The Seller guarantees that its site is protected according to international standards for the Internet and, therefore, if used correctly, the User is protected from the risk of viruses..
  • The Seller declines all responsibility for any malfunctions related to the deactivation of cookies in the user's browser. Imagesi
  • The Seller declines all responsibility for the possibility that, due to a particular configuration of the computer used by the Customer or its malfunction, the colors of the products displayed on the site may slightly differ from the original ones.
  • The images contained on the website www.simonananihi.com are the exclusive property of the Seller.
  • Any use of product images, unless expressly authorized with the written consent of the Seller, will be prosecuted according to law.
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Language
Italian
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